Customer Satisfaction ISO 10004:2012
What is ISO 10004:2012 “Customer Satisfaction”?
ISO 1004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
By identifying customer expectations and satisfaction data; gather customer satisfaction data and monitor their on-going satisfaction ; and provide feedback for improvement of customer satisfaction
The international standard series ISO 10000 can be used by any organizations no matter what type, size or product.
Benefit of implementing ISO 10004:2012 “Customer Satisfaction “
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Benefit of implementing ISO 10004:2012 “Customer Satisfaction “
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obtain information on new expectation
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resolving complaints to the satisfaction of the complainant and the organization
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identify trends and therewith eliminate causes of complaints
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customer-focused approach to resolving complaints
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encourage personnel to improve their skills in working with customers
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identify customer expectations
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basis for continual review and analysis of the complaints-handling process
Implementation phases but not limited to :
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Conduct Gap analysis and evaluate current Situation according to the standard requirements.
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Identify needs and expectations of the organization.
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Hold Awareness training sessions.
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Create management system including, “Policies, Manuals, Processes, Templates, etc.) .
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Integrate new system with other active management systems within the organization.
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Support in implementation of all standard requirements.
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Hold certified Training Course.
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Conduct Internal audit and follow up closing Nonconformities.
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Prepare for external audit.
Our values in executing the Standard:
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Implementation of government directions to enhance the international competitiveness.
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Implement international best practices in standard’s field.
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Compatibility with the fourth-generation excellence requirements.
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Build a management system that helps to achieve, Pioneering locally and globally
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Create success stories to participate in Global Awards