Social Responsibility ISO 20000:2011
What is ISO/IEC 20000:2011 “Service Management System
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
Benefit of Implementing ISO/IEC 20000:2011 “Service Management System”
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Alignment of information technology services and business strategy.
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Creation of a formal framework for current service improvement projects
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Provides a benchmark type comparison with best practices Creates competitive advantage via the promotion of consistent and cost-effective services.
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Enhanced reputation and perception
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Reduction of risk and thus cost in terms of external service receipt
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Creation of a stable framework for both resource training and service management automation
Implementation phases but not limited to :
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Conduct Gap analysis and evaluate current Situation according to the standard requirements.
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Identify needs and expectations of the organization.
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Hold Awareness training sessions.
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Create management system including, “Policies, Manuals, Processes, Templates, etc.) .
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Integrate new system with other active management systems within the organization.
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Support in implementation of all standard requirements.
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Hold certified Training Course.
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Conduct Internal audit and follow up closing Nonconformities.
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Prepare for external audit.
Our values in executing the Standard:
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Implementation of government directions to enhance the international competitiveness.
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Implement international best practices in standard’s field.
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Compatibility with the fourth-generation excellence requirements.
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Build a management system that helps to achieve, Pioneering locally and globally
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Create success stories to participate in Global Awards