Customer Relationships & Services Management
Pivotal Vision Management Consultancy offers a range of integrated solutions to develop the services of its customers and to enhance their relationship with their clients based on the latest standards, including but not limited to:
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Develop Customer relationship management model.
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Develop and evaluate Service / happiness centers according to the seven stars model.
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Processes and services Reengineer.
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Improve customer experience and journey.
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Design training and workshops to suit customer’s needs.
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Conduct and implement behavioral assessments “psychometric test” for all employees in customer service field.
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Develop call centers.
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Develop complaints and suggestions management systems.
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Design and update performance indicators of customer relationship management and services.
